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Frequently Asked Questions

General Topics

If you're new to your therapy start your fill with us.

If you're new to Optum Specialty Pharmacy and want to begin filling your prescriptions, start your fill with us.

If you are a current patient, simply sign in and request a prescription refill.

Once we receive your request, our pharmacy team will work with you and your doctor's office to fill your prescription and provide knowledgeable assistance and education. We offer convenient delivery of medications directly to your home or preferred location. We use experienced carriers to ensure your medications are carefully shipped. If your medications require special handling or refrigeration, they will be packed and shipped accordingly. There is no cost for shipping or handling.

We are a specialty pharmacy. We suggest you continue to use your regular pharmacy for all other medications. However, it is important for us to know about any changes to other medications you receive at your regular pharmacy.

Specialty pharmacies handle medications that are considered the most complex and often require special handling. Our specially trained pharmacists can make your treatment experience easier and more comfortable, and we offer a 24/7 support staff to answer any of your questions. We keep ample stock of medications available, so you can adhere to your physician's prescribed treatment schedules without delay.

Our services include:

  • An individualized patient care plan
  • Verbal and/or written education about medications
  • Medication self-administration training
  • Communication with your physician
  • Manage your account and request refills online, anywhere and anytime
  • Free shipping for delivery of all medications and medication supplies
  • Assistance in identifying financial assistance programs
  • Clinicians available 24/7 for emergency support

A member of our team of patient care coordinators, pharmacists and nurses are available 24 hours a day, seven days a week. You can call us toll-free at 1-855-427-4682 or at the number listed on your medication label.

Our pharmacy offers a number of resources to help you learn how to inject your medication. Sign in to request a secure video consult for a live demonstration with an expert clinician or live chat with a pharmacist to walk through safe, comfortable administration of your medication. We provide educational literature and information with your medication shipment.


Yes! With Optum Infusion Pharmacy, patients have the opportunity to receive vital fluids and medications in the comfort and privacy of their own home. Learn more by visiting Optum Infusion Pharmacy.

Safe needle and syringe disposal

Optum Specialty Pharmacy provides free Sharps containers so you can dispose of needles, syringes and used injection devices in a safe and proper manner. If you need a new Sharps container, you can request one from your patient care coordinator when you schedule your shipment.

The Environmental Protection Agency (EPA) has several needle disposal guidelines to help decrease community exposure to needles. You should never:

  • Throw loose needles in the garbage
  • Flush used needles down the toilet
  • Place needles in recycling containers

Your local area may have different guidelines for needle disposal. If you are not sure about the correct way to dispose of needles in your area, check the following local resources:

Safe medication disposal

To dispose of unused or unneeded medication, Optum Specialty Pharmacy recommends you contact your city or county government trash and recycling services. Deterra Drug Disposal Pouches are available, upon patient request. The Deterra System is a scientifically proven product, powered by patented MAT12 Molecular Adsorption Technology. In a simple three step process, a user can deactivate drugs, thereby preventing drug misuse and protecting the environment. Click here for additional information.

The following resources may also be useful:

There may be help and your pharmacy team member can assist with next steps. Speak with a patient care coordinator at 1-855-427-4682 if you have questions.

Certain fertility donors don’t have the capability to register on our online platform. If you have a refill requirement or have any questions, please call us at 1- 877-358-9016.